Support

Help with setup, pairing, and troubleshooting.

What you need

• Two iPhones running iOS 16 or later.
• Two pairs of phone-VR goggles (e.g. Esperanza EMV400).
• Both people in the same room, on the same local network / Bluetooth range.

Getting started

1. On both phones tap Start Swap, and allow the Camera and Local Network prompts (Local Network is required for the phones to find each other).
2. They auto-discover. On a first pairing, one phone shows "Connect — yes, that's them". Tap it.
3. Tap Swap on both phones, then put the phones in the goggles.
4. Double-tap anywhere to step out to Standby; tap Resume to go back.

Calibrate for your goggles

From Home, tap Calibrate to open a test grid with sliders:

• Distortion — pre-warp so straight lines look straight through the lenses.
• Eye gap — shift each eye until the two halves fuse into one image.
• Low-light boost — lift the blacks for dark rooms.
• Comfort mode — a soft edge vignette that deepens with head motion.

Settings persist. You can also use single-device Test mode (your own camera in the goggles) to tune everything before pairing.

Troubleshooting

The phones won't find each other

• Make sure you allowed the Local Network prompt on both phones (Settings → Othersight → Local Network).
• Keep both phones on the same Wi-Fi (or both with Wi-Fi + Bluetooth on).
• Both people should tap Start Swap at roughly the same time.

The image looks flipped or off-center

• Re-run Calibrate and adjust Eye gap and Distortion for your specific goggles.

Camera is black

• Confirm the Camera permission (Settings → Othersight → Camera).

Restoring your purchase

• Open the unlock screen and tap Restore Purchases. The unlock is per Apple ID / per device.

Contact

Still stuck? Email support@othersight.app and describe your two phone models and iOS versions.